Teresa Duncan, MS – C4S Speaker

Format: Lecture
Suggested Audience: Entire Dental Team
Dental Team Recommended 

Insurance is an important part of your office’s revenue cycle, but it does not need to overwhelm your team’s daily routine. Effective insurance coordinators have set up systems and are constantly flexible with their learning. Manage your information and your claims to minimize delays and rejections. This course is perfect for all team members to learn to work together to get your claims paid! Experienced coders will also benefit from the documentation and updated codes section.

Course Objectives

• Learn guidelines to build and implement an effective insurance system.
• Discuss and understand coding trends including diagnosis and administrative codes.
• Learn tips to obtain reimbursement for your practice and your patients, including management of documentation/attachments.
• Understand best practices for generating and reviewing reports.

Format: Lecture
Suggested Audience: Entire Dental Tea
Dental Team Recommended 

Every team faces challenging situations and unpredictable patient behaviors. Where’s the formal training for those days? Let’s discuss these interactions before they take us by surprise. Patient demands, team dynamics and onboarding pitfalls are a few of the topics. We’ll conclude with a look forward to industry trends to better prepare your team for success.

Course Objectives

• Learn how to best choose and onboard new team members and how we can all make them feel welcome.
• Recognize patient demands and behavior that can surprise you and how the whole team can manage them.
• Learn how the entire team can navigate and resolve unexpected practice challenges.

Format: Lecture
Suggested Audience: Entire Dental T
Dental Team Recommended 

Receptionists, managers, hygienists and assistants know that patients usually wait until the doctor leaves the room to ask the hardest questions! This course will help you to become more comfortable with discussing your patient’s treatment options. The ideal case presentation should relax the patient and not be a source of stress for you! A discussion on financial arrangements will help you handle the money issues with a smile.

Course Objectives

• Learn how to effectively communicate with your patients about their treatment needs.
• Understand the best verbal skills to help you overcome the most common patient objections.
• Understand why solid financial arrangements are essential to case acceptance.