JoAn Majors, RDA, CSP, CVP – C4S Speaker

Format: Lecture
Audience: Dental Team & Doctors

It’s no secret clinical courses are the ones most seek to meet their CE requirements. However, if you’ve ever wished you could be on the same page with your team when it comes to implant or any of the “want to” dentistry you love, this is the course for you and your entire team. 

This program begins with doctors and all team members united to send a consistent message to patients when it comes to implant treatment. This is the CliffsNotes version of a two-day program we originally designed for the world-renowned Misch International Implant Institute. The team in your dental practice creates value long before you’ll have a chance to utilize those great clinical skills and we’re prepared to prove it. 

We will start with an understanding of ourselves and others using a brief DiSC® profile system. This will allow you to identify who is on your team. Next, you’ll discover who should and how to approach patients while honoring their communication style. Discover more about the personal profile system in a more complete workshop Friday afternoon.

Then, in brief, we will cover The Cycle of 6 case acceptance model using soft skills and science. This will bring a greater understanding to the changing face of authority. Today we are in a connection economy, and these first two topics will have you increasing your connection score with patients instantly. Meeting and exceeding the patient expectations in a more meaningful way. Our disciplined soft skill approach, backed by science, will create greater value for your practice and the treatment you provide. It’s simple, the question is the answer! This will be covered in a complete workshop on Saturday morning.

Finally, we will end with specifics everyone on the team should know about when communicating the value of this premier treatment in “one” voice. We will cover those pesky FAQs in a simpler way to keep objections at bay and that distracting “Google degree” they often show up having. As the doctor, you are the leader; it starts with your decision to have your team take a leading role in the patient experience and meeting and exceeding expectations! 

Course Objectives

• Learn the basics of the personal profile system, DiSC®, know what your patient values early.
• Identify significant parts of The Cycle of 6 case acceptance model.
• Learn more about your connection scorecard with new patients and your practice.
• Discover savvy lingo around implant treatment that reduces concerns and issues.

Format: Lecture
Audience: Dental Team Track & Doctors

Discover how having the right people in the right seat on the bus can be enhanced by understanding and appreciating strengths and weaknesses of our natural profile system. When you know more about the questions to ask a potential new patient or team member, you can better prepare for the expected outcome. Imagine a morning huddle where you know enough to plan your day based on a single question. Think of being organized for those long-winded conversations as well as with those who don’t want you to build the clock, but simply give them the time. It’s all about the profile style! 

This workshop allows you to better serve your patients and your team—not to mention what you’ll learn and want to share about and with those in your personal life! It’s the ultimate respect when we can present information in a way that works best for the personal profile style of the one receiving the data. This is always a fun and inspiring time for all. We learn to laugh at ourselves when we know our tendencies are shared by so many others in the room. You’ll have collaboration and comedy!

Course Objectives

• Learn the four styles of strengths and weaknesses.
• Know more about what to ask and when based on the profile style.
• Discover new ways to eliminate wasted time in the treatment room for the providers.
• Be more confident in all your relationships by discovering others’ natural motivators and tendencies.

Format: Lecture
Audience: Dental Team

What good is all the clinical training, if no one chooses the treatment?” Professor Carl Misch once asked his audience. The doctor can’t be the only one learning. We’ve proven it takes a team to deliver the significance of implant treatment and care today. This program was designed to have your team not only support you, but also support your patients in choosing this kind of quality care—using the science and soft skills together for a more complete and predictable result is our goal.

It’s no secret many of today’s consumers will scour the internet for answers about implant treatment prior to an appointment. Now, more than ever, it is important for teams to deliver a unified message, whether it is a current patient or a shopper for implant dentistry. Let’s equip your team to deliver a more unified message and move from transactional to transformational in their roles. 

This course will help you understand the importance of the communications you craft and how those will get you to “yes” when it comes to implant treatment. These often overlooked or misunderstood soft skills that create value and trust for your patients today will align with the clinical skills you’ve learned to give you more opportunities to provide this quality care.

Course Objectives

• Understand the Cycle of 6 broken down into detail learning.
• Learn to use three open-ended systems of discovery to give you the data your providers need to succeed in connecting quickly and confidently with patients.
• Understand the SWOT system to meet and exceed both service and clinical expectations.
• Discover the art of PreHeat, Overhear Psychology and Transfer of Power.