Dr. Roger Levin, C4S Speaker

Practice success has been, and always will be, about documented, proven, step-by-step systems. It’s that simple.

Whether starting a practice from scratch, purchasing an existing practice or working as an associate, systems are the pathway to ensuring excellent production, retaining a highly trained team, training new team members 100% faster, and maintaining a loyal and ever-increasing patient base. But systems need to change to meet today’s challenges and allow you to reach the next level. They now need to be updated faster than ever before. This practical seminar will provide pearls for the pathway to future practice excellence. Join Dr. Levin for an insightful, up-to-the-minute look at what is and isn’t working in today’s most successful dental practices.

During this presentation Dr. Levin will provide the breakthrough strategies used by the highest producing practices in the country to grow production while lowering stress – all aimed at building ongoing practice success!

Learn high-powered proven systems that increase production and generate more income for practice owners. Don’t waste years waiting to implement the right high-powered systems into your practice – systems that are essential for the team to perform at the highest level. Dr. Levin will share the most advanced methods for staying ahead of the competition and transforming your practice into a production powerhouse. These new strategies, systems and behaviors are critically important for practices to increase production and maintain future success.

Course Objectives:

• Identify the documented, proven, step-by-step systems that will immediately improve practice performance and production to position the practice for a strong future.
• Understand how those systems such as scheduling, doctor production, hygiene productivity, case presentation, insurance, overhead control, 5-Star Customer Service and other key practice success factors need to be upgraded to achieve superior performance.
• Identify the 8 Key Targets that every practice should meet to virtually guarantee success under any economic condition.

Case presentation is one of the most important foundational systems in successful dental practice. Without a step-by-step process for presenting treatment practices risk losing hundreds of thousands of dollars of revenue per year, and patients risk losing the opportunity for improved oral health.

Successful case presentation goes beyond just the doctor. The entire team must be involved. Practices that are able to master the proper “sales” process will be successful. When the doctor and practice team follow the procedures taught in this seminar, not only will more patients accept more treatment but the average production per patient will increase dramatically. And so will positive reviews.

Case presentation is a system. When the system is properly understood and followed, practice performance and productivity will improve. This seminar will educate the doctor and all team members on the key principles of case presentation. Attendees will increase their knowledge and gain confidence in their ability to present treatment recommendations and gain acceptance.

Course Objectives:

• Learn how increased case acceptance improves practice production and profitability.
• Identify each team member’s role in the case presentation process and how to improve case acceptance rates in the practice.
• Understand how patients make buying decisions for dental treatment and why some patients say yes, and others say no.

Customer service is one of the most powerful ways for any practice to differentiate itself and attract patients. Very few practices reach the “5-Star Customer Service” level, but when they do all aspects of practice performance improve. Customer Service is not simply about being nice to patients. It is a practice system that needs to be documented and integrated into the practice by a fully trained team and overseen by the Office Manager. The best practices offer outstanding customer service, which leads to their continued success year after year.

Exceptional customer service starts with building a customer service-oriented culture where specific actions take place every day. The truth is that many practices believe they have “5-Star Customer Service” but are really at the 3 or 4-star level. Patients can tell the difference, and they appreciate and are drawn toward practices that deliver the highest levels of customer service experience.

This presentation will include not only the philosophy behind building a customer service culture in your practice, but many practical strategies that can be used by dentists and their teams daily. Within 90 days of implementing the strategies taught in this seminar, the practice will begin to transform into an extraordinarily positive and energized environment that attracts more patients and generates plentiful positive reviews. A simple, no-cost technique to attract hundreds of positive reviews will also be explained along with numerous other pearls that can bring any practice up to the 5-Star Customer Service level.

Course Objectives:

• Learn to build a customer service culture that will transform and differentiate the practice.
• Understand and implement specific customer service strategies to use with every patient every day to create a 5-Star Customer Service environment.
• Rapidly add hundreds of positive (5-Star) reviews for the practice by building and leveraging a foundation of outstanding customer service based on the principles of outstanding customer service.