Christopher Phelps, DMD – C4S Speaker

Format: Lecture
Audience: Dentists
Special Notes: New Dentist Recommended

The past year of 2022 gave us the highest rate of Inflation our country has seen in a generation. Prices for supplies, equipment, dental labs, labor costs and more skyrocketed to all-time highs. As a business and practice owner, raising your fees was the only real way to combat these increases. Unfortunately, those who were in network with insurance companies discovered just how bad a game they were trapped in—one they ultimately can’t win. The good news is that there is a better path: one that gives you the freedom to practice the kind of dentistry you desire as well as have the work-life balance you deserve. In this course, Dr. Phelps will walk you through how to seamlessly transition out of being an in-network provider, without it costing you any real money in the process. From there, he’ll show you how to effectively utilize a dental membership plan to increase the number of quality new patients, influence more patients to say ‘yes’ to your treatment recommendations and reduce the attrition rate that’s been stifling your growth.  

Course Objectives

• Learn what is the PPO hamster wheel and why it’s time to get off.
• Learn how COVID-19 has affected businesses and their ability to provide a dental insurance benefit for their employees.
• Learn why now is the best time to make the transition from a PPO to an FFS office.
• Learn a clear strategy on how to plan for the worst and hope for the best: transitioning out of dental insurance without losing any of your patients, while being prepared in case you do.
• Understand how businesses across the U.S. are starting to tap into the power of the membership plan model of success.
• Learn how to structure and price a membership plan for your practice.
• Learn how to use your plan to increase new patients and case acceptance while decreasing your patient attrition rate.
• Learn the benefits of offering monthly payment plan options to your patients and how to minimize your team’s time in administering and managing.

Format: Lecture
Audience: Dentists
Special Notes: New Dentist Recommended

In the hunt for adding quality new patients, most focus all their attention on getting the phone to ring. But what happens after this occurs is just as important as the efforts it took to generate the potential new patient call. In this workshop, Dr. Phelps will be sharing the scheduling secrets his agents at Golden Goose Scheduling use to convert more than 90 percent of their new patient calls into appointments—all while giving you valuable tips on why you’re not answering a significant number of new patient calls and what you can do to correct it. From there, he’ll teach you an influence-based approach to get more commitments from patients on the telephone and show you how he reduced his no-show rate from 17 percent, down to only 3 percent. Lastly, he’ll cover the silent killer to your practice growth—patient attrition—and what you can do to reduce or eliminate this from occurring. Clean up your inefficiencies in these areas and it won’t cost you as much in dental marketing to reach your practice goals.

Course Objectives 

• Learn the nationwide statistics on offices’ inability to answer and schedule more new patient phone calls and how COVID has only made the problem worse.
• Understand how you can help your team answer more new patient phone calls.
• Learn the Top 5 reasons why our teams struggle to schedule more new patient phone calls and what your team can do to counter these objections.
• Discover the reasons why patients no show for their appointments and how you can influence a different outcome.
• Learn how to calculate your attrition rate and how it’s costing your practice growth.
• Discover ways to counter and reduce this attrition rate and how this affects your overall marketing performance.